cancelled

Event Cancellations and Refunds

Are you due a refund for a cancelled holiday or event?

The Competition and Markets Authority (CMA) have launched an investigation into businesses failing to respect cancellation rights during the Coronavirus (Covid-19) pandemic.

4 out of 5 complaints being received into the CMA Taskforce relate to cancellations and refunds. So far these include concerns about businesses refusing refunds or firms pressuring people to accept vouchers for holiday accommodation, which can only be used during a more expensive period.

Most businesses are acting reasonably in what are unprecedented circumstances, and the current crisis is placing everyone under pressure, but consumer rights cannot be ignored.

You should expect a full refund to be issued where:
a business has cancelled a contract without providing any of the promised goods or services
no service is provided by a business, for example because this is prevented by the restrictions that apply during the current lockdown
a consumer cancels or is prevented from receiving the service, for example due to the restrictions that apply during the current lockdown.
Businesses should not be profiting by ‘double recovering’ their money from the Government and customers.

The CMA has identified 3 sectors of particular concern:
weddings and private events
holiday accommodation
nurseries and childcare providers
If you have been affected by unfair cancellation terms in wake of Covid-19, you can report them to the CMA using the online form: https://www.coronavirus-business-complaint.service.gov.uk/

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